Technology Support

Resource for Technology Help:

Parent Portal Tutorial

Student Parent Technology Tutorials!

It has everything Google!

Remote Learning Frequently Asked Questions


I am not sure how my child is supposed to join class.

This document has the links for your child by grade level.


The Google Meet link isn’t working for my child.

If your child is unable to join a Google Meet due to an error message or a message that the meeting has not begun or has finished, the teacher has most likely not joined the Google Meet yet. In order for your child to join a meeting, the teacher must be in the meeting first. So please wait a few minutes and have your child try again.


My child cannot login to their Chromebook.

Your student should have received a piece of paper at technology pick up with their username and password. If you have misplaced that information, please email Rakshan Lodhi (rklodhi@aurorak12.org) or Melanie Lawhorn (mklawhorn@aurorak12.org).


My child does not have a Chromebook yet.

If your child has a chromebook from another school, you must bring it with you when you pick up technology from Harmony Ridge.

The enrollment process for a child must be complete in order for a technology pick up can take place.

Technology pick ups will take place from 10 a.m. to 2 p.m. at Harmony Ridge. If you need to pick up outside of those hours, please email Rakshan Lodhi (rklodhi@aurorak12.org) or Melanie Lawhorn (mklawhorn@aurorak12.org).


Technology Support

Tech Support - If you are unable to resolve a technical issue and need assistance, please email Pam Candelaria at pacandelaria@aurorak12.org


Wifi Issues - If you do not have access to adequate wifi in your home, please email April Banaitis at albanaitis@aurorak12.org


If you do not have access to email, please call 303-710-7816 between 7:30 and 3:30 to speak with someone in the office.


What Happens on Fridays? Why Asynchronous Learning?

Fridays are time for teachers to hold office hours, to plan for the next week, to meet with small groups when necessary and to learn with their colleagues. Students DO still have school! It’s just asynchronous learning. Your child should have assignments posted in their Google classroom. These assignments are very important, as they are often an assessment of learning for the week or an introduction into what they will be learning the following week. Please reach out to your teacher if you have any questions.


Tips for Success

Help your child create a quiet place to work. If you need access to headphones, lap desks, or other materials for this purpose, please contact April Banaitis at albanaitis@aurorak12.org

Encourage your child to put their camera on. If they are uncomfortable with what may be viewed in the background, students can create a background. Here is an extension: https://chrome.google.com/webstore/detail/virtual-backgrounds-for-g/ghlkgnalbbkgpdlodjlackgjehofahoc?hl=en

If they are uncomfortable for another reason, encourage them to reach out to their teacher and start a discussion about their concerns. Cameras help teachers to receive feedback about understanding and also helps to create connections in the classroom.

When it is time for a break, lunch, or other time away from the computer, encourage your child to follow the direction of the teacher and take a break from the screen.